Keynote Speaker · Behavioural Expert

Stay human.
Stay relevant.
Be extraordinary.

In a world automating everything it can, the people who thrive will be the ones who lean furthest into what machines can never replicate. Kayleigh shows your audience how.

Book Kayleigh Explore the Keynote
40+ keynotes delivered in 2025 60,000+ people served Every format: away days, conferences & summits

Trusted by the world's most recognised brands

PVHGlobal DIY-SummitASICSRetail Week LiveRitualsTCC GlobalB&QCegidHunkemöllerRetail Technology ShowSkechersAV First ImpressionsTommy HilfigerGAPCrocsJoules
Watch Kayleigh in Action

One minute. You'll see why audiences keep saying YES.

▶ Speaker Reel
The Signature Keynote

Unscripted: How to Thrive When Everything Else Gets Automated

AI is rewriting the rules of every industry. Kayleigh's answer isn't to out-work the machines, it's to dial up your extraordinary human potential. Built on two decades coaching tens of thousands of frontline people to connect with no script to fall back on, Unscripted gives audiences four trainable behaviours that make any person irreplaceable.

Pillar 01

Awareness

Read the room, the moment and yourself. These are the perception skills automation can't touch.

Pillar 02

Connection

Build real human trust in seconds. It's the currency of every career and every brand.

Pillar 03

Confidence

Perform without a script, with grounded self-belief that holds under pressure.

Pillar 04

Contribution

Matter to another human being. That's the kind of impact no algorithm replicates.

45-minute Keynote 90-minute Interactive Session Half-day Workshop Bring Unscripted to your stage
More Ways to Work Together

Talks tailored to your room — never rebuilt from scratch

The Human Side of Retail & CX

Why the team member is the brand. How frontline behaviour — not technology — drives conversion, loyalty and the experiences customers come back for.

Retail · CX · Franchise events

Presenting with Gravitas

FLY — First Lead Yourself. Practical, energising tools for showing up with presence and confidence, delivered to corporate teams including PVH's OMNI hub.

Leadership · Corporate teams

The Retail Revolution

People and technology building phygital spaces worth showing up for — first delivered at the SingularityU South Africa Summit.

Innovation · Technology summits
20

Years in the industry

60,000+

People served

Published

Co-author & writer

15+

Countries spoken in

What Audiences Say

“Your talk has really inspired me. I found myself thinking YES so many times.”

Retail Experience — IKEA

“Wow! What an energy. Kayleigh did this with such passion and professionalism. The group is now armed with simple, practical tips to FLY when presenting.”

OMNI Hub — PVH

“A fun, engaging and down-to-earth discussion around empowering teams — approaching workstreams from a bottom-up approach.”

Main Stage — Retail Week Live, London

“During the offsite meeting with our Business Technology team, Kayleigh delivered an excellent keynote about customer experience. Her clear message was that customer experience is not only a ‘task’ for our store associates, but should be the basis of everything we do as a retailer, in all departments. Highly recommended to have your supporting retail teams listen to her story!”

Enterprise Architect — Hunkemöller

“I highly recommend Kayleigh as a keynote speaker for any event focused on service excellence and corporate culture. Her keynote made everyone think about these issues in their own organisation. The delivery was not only interesting but also very professional and interactive.”

CEO — Alfort & Cronholm
Recent Stages

Where you may have seen Kayleigh

A glimpse of the stages Kayleigh has stood on — main stages, summits and corporate events across the UK, Europe, the Middle East and Africa.

  • Global DIY-SummitRome, Italy
    Keynote · 1,000 delegates
  • Retail Week LiveLondon, UK
    Main Stage · Fireside
  • SUSA SummitSouth Africa
    Main Stage · 3,000+ delegates
  • House of RetailThe Netherlands
    Keynote · 300 delegates
  • SingularityU SummitSouth Africa
    Keynote
  • The Retail Technology ShowLondon, UK
    Speaker
  • International Franchise ShowGermany
    Speaker
  • CegidLondon, UK
    Keynote

…and this is just a glimpse. The full stage list is available on request.

Press & Recognition

In print and on air

Featured, published and recognised internationally.

  • CIO Business World 10 Most Iconic Women Leaders, 2025
  • Women Who Inspire Co-author
  • Retail Jeweller Industry Opinion, 2026
  • Storyblok Feature
  • Modern Retail Feature
  • Shiny Happy People Podcast Guest
Kayleigh Fazan — Keynote Speaker
About Kayleigh

From £3.25 an hour to the main stage

Kayleigh's story starts at 16, on the shop floor of a New Look in Barrow-in-Furness, earning £3.25 an hour. What followed was a two-decade global career — from Concession Manager at 19 to leading multicultural teams across the Middle East and serving as a Franchise Retail Leader in Europe.

Then 2020 happened. Redundancy. The exact moment her keynote now speaks to — "everything you built just got taken off the table, now what?" — is a moment she has lived. Her answer was to found The International Retail Academy, which has since trained tens of thousands of frontline people for brands including B&Q, ASICS, Rituals, Hunkemöller, PVH and Skechers.

What she learned on those shop floors is now her message for every industry: humans become irreplaceable not by being trained, but by being coached to behave differently. Warm, relatable and peppered with real humour, her talks leave audiences believing they're capable of something extraordinary.

UNSCRIPTED
How to Thrive When Everything Else Gets Automated
Kayleigh Fazan
The Book & The Mission

A book humanity needs

Kayleigh is currently writing Unscripted — a book built to give people hope, power and the belief that they can be extraordinary, whatever gets automated around them.

Behind the book and every keynote sits a bigger mission: a growing share of proceeds is channelled toward children living in poverty — providing resources, food and a way forward.

When you book Kayleigh, your stage becomes part of that story.

Check Availability

Ready to give your audience a talk they can't stop saying YES to?

Available worldwide for keynotes, interactive sessions and workshops. Bureau and agency enquiries welcome — full speaker pack, reel and fee structure on request.

Your enquiry goes straight to Kayleigh's team.